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Sign up for a free account, complete the onboarding process to configure your AI assistant, and you’ll receive your dedicated Australian number straight away. The whole process takes about 10 minutes.

Absolutely. You can update your pricing, availability, services, and all other preferences from your dashboard at any time. Changes take effect immediately.

Yes. Clients only ever see your dedicated Velyxa number. Your personal number is never shared. During onboarding, you can optionally choose to give confirmed clients a contact number (your personal number or a different one) — but only if you want to, and only after a booking is confirmed and any deposit is paid.

You can block individual numbers from your conversations page and report clients from your bookings page. Reported clients are flagged across the entire platform to protect other providers.

Velyxa runs on a monthly subscription plus a small per-message fee for AI responses. You can purchase message credits in advance or enable auto top-up so you never run out. All payments are processed securely through Stripe.

Yes — at any time. From your messages dashboard, tap “Take Over” on any conversation and you can reply directly. Tap “Resume AI” when you want the assistant to handle it again.

If you enable ID verification during onboarding, clients will be asked to photograph their ID before a booking is confirmed. The image is analysed by AI to check it’s a legitimate document. You can view the ID from your dashboard. Images are automatically deleted after 365 days.

You can monitor every conversation in real time from your dashboard. If the AI says something you’d like to correct, simply take over the conversation and respond directly. You’re always in full control.

Yes. All data is encrypted in transit and at rest. We use Supabase with row-level security, Stripe for payments (PCI DSS Level 1 certified), and Vercel for secure hosting. We never sell your data or use it for advertising.

Yes. There are no lock-in contracts. You can cancel your subscription at any time from your billing page. Your dedicated number will remain active until the end of your billing period.