Terms of Service

Velyxa is an SMS booking platform that provides you with a dedicated Australian mobile number and an AI-powered assistant to handle client enquiries, scheduling, and payment collection on your behalf.

By creating an account and using the platform, you agree to these terms. If you do not agree, please do not use the service.

You must be at least 18 years of age to use Velyxa.

You must be located in Australia or have a valid Australian phone number to use the SMS features of the platform.

You are responsible for ensuring that your use of Velyxa complies with all applicable Australian laws and regulations.

You are responsible for maintaining the security of your account credentials. Do not share your password with anyone.

You must provide accurate and up-to-date information during registration and onboarding. Inaccurate information may result in your AI assistant providing incorrect responses to clients.

You may only operate one account per person. Duplicate accounts may be suspended or terminated.

You may delete your account at any time from your dashboard under Settings. Deletion is permanent and immediately cancels your subscription, releases your dedicated phone number, and removes all your data. You can export a copy of your data before deleting.

Velyxa provides an AI assistant (powered by Claude, by Anthropic) that responds to client messages on your behalf based on the information you provide during onboarding.

The AI operates according to the preferences, rates, availability, and boundaries you configure. You are responsible for keeping this information accurate and up to date.

While we strive for accuracy, AI responses may occasionally contain errors. You can monitor all conversations in your dashboard and take over from the AI at any time.

Velyxa is not responsible for bookings, agreements, or commitments made by the AI on your behalf. You retain full control and responsibility for your business operations.

Upon starting your membership, you receive a dedicated Australian mobile number for client communication.

This number is leased to you for the duration of your active subscription. It remains the property of Velyxa and may be reassigned if your account is cancelled or terminated.

You must not use your dedicated number for any unlawful purpose, spam, harassment, or any activity that violates Australian telecommunications laws.

Velyxa operates on a subscription model with a free trial period. Current pricing is displayed on our website and may be updated from time to time with reasonable notice.

AI messages are charged per message sent. You can purchase message credits in advance or enable auto top-up to ensure uninterrupted service.

All payments are processed securely through Stripe. We do not store your full payment card details.

Refunds are handled on a case-by-case basis. Contact help@velyxa.ai for any billing enquiries.

Velyxa offers an optional ID verification feature that allows you to request photo ID from clients before confirming a booking.

Client ID images are processed using AI (Claude, by Anthropic) to determine whether the uploaded image is a valid identification document.

ID images are stored securely and are automatically deleted after 365 days, unless the client has been reported on the platform.

You must not misuse, redistribute, or publicly share any client ID images accessed through the platform.

For full details on how ID data is handled, please see our ID Verification Policy.

Velyxa includes a client reporting system. If a client behaves inappropriately, you can report them from your dashboard.

Reported clients are flagged across the entire platform. Other providers will be automatically warned if a flagged client attempts to book with them.

False or malicious reports may result in your account being suspended. The reporting system exists to protect the community and must be used in good faith.

You must not use Velyxa for any unlawful purpose or in any way that could damage, disable, or impair the service.

You must not attempt to access other users' accounts, data, or conversations.

You must not reverse-engineer, decompile, or attempt to extract the source code of any part of the platform.

You must not use the platform to send unsolicited messages (spam) or engage in harassment of any kind.

We reserve the right to suspend or terminate accounts that violate these terms without prior notice.

All content, design, code, and branding on the Velyxa platform is owned by Velyxa and protected by Australian and international copyright laws.

You retain ownership of any content you provide (such as your service descriptions, pricing, and profile information). By using the platform, you grant Velyxa a licence to use this content solely for the purpose of operating the service on your behalf.

Velyxa is provided "as is" without warranties of any kind, whether express or implied. We do not guarantee uninterrupted or error-free operation of the platform.

To the maximum extent permitted by Australian law, Velyxa is not liable for any indirect, incidental, or consequential damages arising from your use of the platform.

Our total liability to you for any claim arising from these terms or your use of the service is limited to the amount you have paid to Velyxa in the 12 months preceding the claim.

We may update these terms from time to time. If we make material changes, we will notify you via email or through the platform.

Continued use of the platform after changes are posted constitutes your acceptance of the updated terms.

These terms are governed by and construed in accordance with the laws of Victoria, Australia. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of Victoria.

If you have any questions about these terms, please contact us at help@velyxa.ai.